COZARELIHOME™ is operated by Shenzhen Yanjingrui Technology Co., Ltd. | Registered address: Room 2706B4N, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen.
Legal representative: Yan Yanxia | Customer care email: service@cozarelihome.com.
Effective date: September 29, 2026
Customer Care Desk
COZARELIHOME™ provides a documented contact route for product questions, order assistance, delivery issues, return requests, privacy inquiries, and website feedback. Using one service record helps us understand the request, locate the relevant information, and avoid conflicting replies.
Email: service@cozarelihome.com
Telephone: 13242187570
Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m., China Standard Time (UTC+8), excluding public holidays.
Service review time: Customer-care and after-sales inquiries are reviewed within 3 business days.
Messages received outside service hours are placed in the next available review queue. A review time is not the same as the time required for a carrier investigation, technical correction, or third-party confirmation. If a request depends on another organization, we will explain what information is still pending when possible.
What to Include in Your Message
To help us identify the matter without requesting unnecessary information, include:
- Your full name and the email address used for the order.
- The order reference, when the question concerns an existing order.
- The product name and selected variant.
- A concise description of what happened and the result you are requesting.
- Clear photographs of the product, packaging label, or visible damage when relevant.
- The date of delivery or the date on which the issue was first noticed.
Do not email passwords, government-issued identifiers, account credentials, complete financial-account details, medical information, or unrelated private documents. If additional evidence is genuinely required, customer care will explain the limited item needed and the reason for requesting it.
Product Questions Before Ordering
You may contact us to ask about dimensions, closure types, finish descriptions, included components, available variants, or care guidance. Please identify the exact product because similarly named designs may have different specifications. We will rely on the information available for that item and will not invent an answer when a specification cannot be confirmed.
Color viewed on a screen can differ from the physical product because of lighting and display settings. If color matching is essential, tell us what you need to compare. We can explain the listing information, but we cannot guarantee that every screen will reproduce the same shade.
Changes and Cancellations
If you need to correct an address, variant, or contact detail, write to us as soon as possible with the order reference and the requested correction. We can only make a change before the relevant fulfillment step has been completed. Sending a request does not itself stop dispatch.
If the parcel has already been dispatched, an address change may be unavailable or may depend on the carrier. If an order can no longer be cancelled, the Return Policy may apply after delivery. Please do not submit several conflicting instructions through different channels, because that can delay the review.
Delivery Support
Normal transportation takes 3–7 days after dispatch. If tracking has not changed for an unusual period, the parcel is marked delivered but cannot be found, or the package arrives visibly damaged, email us with the order reference and relevant evidence. We may ask you to confirm the delivery address, check safe locations, contact household members, or allow time for a carrier trace.
A carrier status is evidence of the delivery process but does not prevent us from reviewing a well-supported issue. At the same time, a customer is responsible for providing a complete deliverable address and for following reasonable delivery instructions communicated by the carrier.
Returns and Refund Questions
Eligible return requests must be submitted within 30 calendar days after confirmed delivery. Contact us before sending an item. An unannounced parcel may be directed to the wrong facility and may not contain enough information to identify the order.
When a return is approved, we will provide the applicable instructions and destination. The registered corporate address shown at the top of this page is not automatically a return center. Approved refunds are completed within 7–10 business days after approval. The Return Policy contains condition requirements, exceptions, responsibility for return postage, and inspection details.
Privacy Requests
For access, correction, deletion, objection, withdrawal of consent, or other privacy requests available under applicable law, use the subject line Privacy Request. Explain the right you wish to exercise and the email address connected with your interaction. We may take proportionate steps to confirm that the request belongs to the correct person before acting.
If your concern relates to cookies or advertising choices, identify the browser, device type, and approximate date of the interaction without sending sensitive data. The Privacy Policy provides additional information about advertising partners, including AppLovin, and the choices that may be available.
Complaints and Escalation
If you believe an earlier reply did not address the issue, respond within the same email thread and state which part remains unresolved. Ask for an escalation review and provide any new evidence in a clear sequence. Keeping the same thread preserves the record and reduces repeated requests for information.
We expect communications to remain accurate and respectful. Threats, abusive language, impersonation, fraudulent evidence, or attempts to obtain a result through false information may lead us to limit the communication channel while preserving rights required by applicable law.
Corporate Correspondence
Formal correspondence for Shenzhen Yanjingrui Technology Co., Ltd. may reference the registered address displayed above. Customer returns should never be sent there unless customer care has expressly confirmed that destination in writing for the specific return.