COZARELIHOME™ is operated by Shenzhen Yanjingrui Technology Co., Ltd. | Registered address: Room 2706B4N, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen.
Legal representative: Yan Yanxia | Customer care email: service@cozarelihome.com.
Effective date: September 29, 2026
1. The 30-Day Return Request Window
COZARELIHOME™ accepts eligible return requests submitted within 30 calendar days after confirmed delivery. The request must reach service@cozarelihome.com before the window closes. Sending a parcel without first contacting us does not create an approved return and may make the parcel difficult to identify.
The return window is intended to give customers a reasonable opportunity to inspect the item, compare it with the listing, and report a problem. It is not a period for extended wear or use. Mandatory consumer rights available under applicable law remain unaffected.
2. Basic Eligibility
Unless the item is defective, damaged in transit, incorrect, or materially misdescribed, an eligible item should be:
- Unworn, unused, unaltered, and free from scratches, residue, odor, or signs of prolonged handling.
- Returned with all parts, closures, detachable charms, inserts, labels, protective materials, and original product packaging.
- Packed in a way that prevents tangling, crushing, impact, or surface damage during return transportation.
- Accompanied by enough information to identify the order and approved return.
Trying an item briefly to assess appearance or fit should be done carefully. Removing protective seals, wearing pierced jewelry, bending an adjustable form beyond its intended range, exposing jewelry to cosmetics or water, or altering the item may make it ineligible unless the return concerns a verified defect.
3. Hygiene-Sensitive Items
For hygiene reasons, pierced earrings and other items that contact a piercing may only be returned when unworn and when any hygiene seal or protective packaging remains intact. If an item is defective or materially different from its listing, contact us even if the package has been opened; statutory remedies may still apply.
Personalized, engraved, resized, or customer-altered items are not eligible for a preference-based return unless the listing or applicable law states otherwise. An item is not treated as personalized merely because the customer selected a standard listed variant.
4. Starting a Return
Email service@cozarelihome.com and include:
- The order reference.
- The item and variant you want to return.
- The reason for the request.
- The confirmed delivery date.
- Clear photographs when the request concerns damage, defect, an incorrect item, or a listing discrepancy.
Customer-care and after-sales inquiries are reviewed within 3 business days. If the request is eligible, we will provide a return reference, packing guidance, and the applicable destination. The registered company address at the top of this page is not automatically the return destination. Do not send goods there unless the written instructions expressly direct you to do so.
5. Return Transportation Responsibility
For a preference-based return, such as a change of mind or a correctly supplied size that does not suit the customer, the customer is responsible for return postage unless applicable law requires otherwise. Use a trackable service and keep the receipt until the case is complete. We are not responsible for a customer-arranged return that is lost before reaching the designated destination.
When we confirm that the item was sent incorrectly, arrived with qualifying transit damage, has a verified defect, or was materially misdescribed, COZARELIHOME™ will provide an appropriate remedy and, where required, reasonable return instructions without placing the ordinary return-postage burden on the customer.
Customs declarations for international returns must be accurate. Marking a return with false content or value information may cause delay, refusal, or legal consequences.
6. Inspection
After the return reaches the designated facility, the item is compared with the approved request and inspected for identity, completeness, condition, wear, alteration, and included components. The inspection result determines whether the return is approved, partially adjusted where lawful and justified, or declined.
If the condition differs from the return description, we may request clarification or provide photographs of the received condition. We will not deny a statutory remedy solely because original packaging is imperfect when the item itself is defective and applicable law protects the claim.
7. Refund Timing
When a return or other remedy is approved, the refund is completed within 7–10 business days after approval. It is sent through the same checkout channel associated with the original order unless another method is required by law or agreed for a documented reason. An external institution may need additional time to post the result after we complete the instruction.
If 10 business days have passed after approval, email us with the order reference and return reference. Do not send complete financial-account details. We will confirm the recorded status and the next available trace step.
8. Original Delivery Charges and Deductions
Treatment of original delivery charges depends on the reason for return, the destination, the offer attached to the order, and mandatory law. Where the return results from our verified error or a qualifying product problem, legally required delivery costs will be handled accordingly. For a preference-based partial return, original delivery charges may remain non-refundable where allowed.
We do not impose an undisclosed restocking fee. A reduction may only be considered where applicable law allows it and where the customer’s handling has caused a measurable loss in value beyond what is reasonably necessary to inspect the product. Any proposed reduction will be explained.
9. Incorrect, Damaged, or Incomplete Orders
Report an incorrect, damaged, or incomplete order promptly. Keep the outer package, label, inner protection, and item until the review is complete. Photographs should show the full item and the specific issue. A close-up alone may not establish which product was delivered.
Do not repair, polish, bend, glue, resize, or continue wearing an item that is being reviewed as defective. Changes made after delivery can prevent a reliable assessment of the original condition.
10. Exchanges
Direct exchanges are not guaranteed. Availability may change before the original item is inspected. Where a direct exchange cannot be supported, the return can be handled under this policy and the customer may place a separate order for the preferred item. A new order has its own price, availability, shipping record, and return window.
11. Bundles, Sets, and Promotional Items
If a set or bundle was offered for one combined value, all components may need to be returned to receive the full refund. If the store permits a partial return, the retained items may be recalculated according to the disclosed offer structure. A complimentary item tied to a qualifying order should be returned unused unless customer care confirms otherwise.
This section does not authorize fabricated savings or undisclosed conditions. The product page and promotion should explain the real offer before the order is submitted.
12. Suspected Abuse
We may review patterns involving altered goods, substituted items, false damage reports, repeated untraceable parcels, or manipulated evidence. A review does not remove mandatory consumer rights. It allows us to distinguish legitimate requests from fraud and protect customers and the store.
13. Questions
Return questions should be sent to service@cozarelihome.com. Include the order reference, but do not include unnecessary sensitive information. This Return Policy should be read with the Shipping Policy and Terms of Service.