COZARELIHOME™ is operated by Shenzhen Yanjingrui Technology Co., Ltd. | Registered address: Room 2706B4N, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen.
Legal representative: Yan Yanxia | Customer care email: service@cozarelihome.com.
Effective date: September 29, 2026
1. Scope
This Shipping Policy explains how COZARELIHOME™ prepares shipping information, hands parcels to carriers, communicates tracking, estimates transportation time, and handles common delivery exceptions. The destinations and delivery methods currently available are displayed by the store when the customer submits the shipping address.
An available destination can change because of carrier coverage, local restrictions, product limitations, sanctions, severe disruption, or legal requirements. We may decline or cancel a shipment that cannot be completed lawfully or safely.
2. Address Accuracy
Customers are responsible for entering a complete deliverable address, including recipient name, building and unit information, street, city, region, postal code, country, and reachable contact details. Review the address before submitting the order and again in the confirmation.
If an address correction is needed, contact service@cozarelihome.com immediately. We can only change information before the relevant fulfillment or carrier step has been completed. A correction request does not guarantee that the parcel can be intercepted. The customer may be responsible for additional transportation resulting from an incorrect or incomplete address where applicable law allows.
3. Preparation and Dispatch
Before dispatch, an order may require stock allocation, basic item review, packaging, label creation, and transfer to a carrier. The product page or order notice may provide additional preparation information where applicable. A shipping label or tracking number can be created before the carrier records the first physical scan.
If an item becomes unavailable or fails a pre-dispatch review, we may contact the customer, remove the affected item, or cancel the affected order rather than send an unapproved substitute. We do not replace a selected product or variant with a different one without agreement.
4. Transportation Estimate
Normal transportation takes 3–7 days after dispatch. The estimate begins when the parcel is handed to the carrier. It does not begin when the order is first submitted or when a label is created.
The 3–7 day range is an estimate, not a guaranteed arrival appointment. Customs inspection, remote destinations, weather, carrier congestion, public holidays, security events, border controls, address errors, and other circumstances outside reasonable control may extend the journey. Where we become aware of a material disruption, we aim to provide available information without creating a false delivery promise.
5. Tracking
Where tracking is supported, the store sends or displays a carrier reference after dispatch. Tracking may take time to activate, and events can appear in batches when a parcel moves between networks. A temporary lack of scans does not necessarily mean the parcel is lost.
Customers should use the carrier’s official tracking page and avoid entering personal information into an unfamiliar link received from an unrelated sender. COZARELIHOME™ will not ask for passwords or government identifiers to provide an ordinary tracking update.
6. Split Shipments
An order may be divided into more than one parcel because of product location, packaging requirements, carrier limits, or operational needs. When that happens, the customer may receive separate tracking references and delivery dates. A partial delivery does not automatically mean that the remaining item is missing.
If the confirmation identifies several items but tracking shows only one parcel, contact customer care after reviewing all dispatch messages. We will confirm whether the order was split.
7. Customs, Duties, and Local Charges
Cross-border shipments may be reviewed by local authorities. Duties, import taxes, brokerage, or other legally imposed charges may apply depending on destination and order characteristics. Unless the store clearly states that a charge is included, the recipient is responsible for destination charges imposed by local authorities or carriers where lawful.
Customs decisions and assessment timing are outside our direct control. Customers should review local import rules before ordering. We will not misdescribe parcel contents or declare an inaccurate value to avoid lawful requirements.
8. Delivery Confirmation and Safe Locations
A carrier may deliver to the address, mailbox, reception desk, parcel locker, authorized neighbor, or safe location according to local practice and the customer’s instructions. Review carrier notices and building procedures.
When tracking reports delivery but the parcel cannot be found, check the complete address, mailbox, reception, household members, safe locations, and any image or notice supplied by the carrier. Then contact us promptly with the order reference. We may ask the carrier to review available delivery records.
9. Failed Delivery, Refusal, and Unclaimed Parcels
Delivery can fail because of an incomplete address, unavailable recipient, access restriction, unpaid local charge, refusal, or failure to collect the parcel. A carrier may attempt redelivery, hold the parcel, or return it.
If a parcel returns because of customer-provided address information or an unclaimed delivery, we will review the item and carrier record before deciding the available reshipment or refund route. Original and return transportation costs may be deducted where lawful and where the customer was responsible. No deduction will be hidden; the basis will be explained.
10. Loss and Unusual Delay
If tracking has not progressed for an unusual period beyond the expected route, contact service@cozarelihome.com. Customer-care and after-sales inquiries are reviewed within 3 business days. We may confirm the address, ask for patience during an active carrier trace, or request a carrier investigation.
A parcel is not automatically considered lost solely because it is later than the estimate. A loss determination may depend on carrier procedures and route evidence. Once the outcome is confirmed, we will explain the appropriate remedy.
11. Damage During Transportation
If the package arrives crushed, opened, wet, or otherwise visibly damaged, photograph the package before opening when possible. Also photograph the shipping label, internal protection, and product. Keep all materials while the case is reviewed.
Send the evidence and order reference promptly. Do not wear, alter, or repair a product being reviewed for transit damage. Depending on the verified circumstances, a replacement, return, refund, or other lawful remedy may be offered.
12. Returns Are a Separate Process
Outbound transportation and customer returns are governed by different steps. Eligible return requests may be submitted within 30 calendar days after confirmed delivery, but the customer must contact us before sending the parcel. The Return Policy explains item condition, return authorization, return-postage responsibility, inspection, and the 7–10 business day refund period after approval.
The registered company address at the top of this page is not automatically a return center. Use only the destination supplied for the approved return.
13. Shipping Contact
For a shipping question, email service@cozarelihome.com with the order reference and tracking number. Do not publish the full shipping address in a public comment or review.