COZARELIHOME™ is operated by Shenzhen Yanjingrui Technology Co., Ltd. | Registered address: Room 2706B4N, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen.
Legal representative: Yan Yanxia | Customer care email: service@cozarelihome.com.
Effective date: September 29, 2026
1. Commercial Relationship
These Terms of Service govern product listings, order submissions, acceptance, fulfillment, delivery support, returns, refunds, and related customer service offered through COZARELIHOME™. “We,” “us,” and “our” refer to Shenzhen Yanjingrui Technology Co., Ltd. “You” refers to the customer submitting an order or requesting store service.
The separate Terms of Use govern browsing, accounts, site content, acceptable behavior, and technical access. The Privacy Policy governs personal information. The Shipping Policy and Return Policy provide detailed operational rules and form part of these Terms where relevant.
2. Eligibility and Authority
You must have legal capacity to enter a transaction or act with valid authorization from a person or organization that does. The store is intended for a general adult shopping audience and is not designed specifically for children. You may not submit an order using another person’s identity, address, account, or contact information without authority.
You are responsible for ensuring that the product may lawfully be purchased, imported, possessed, and used in your destination. We may refuse service where a transaction would violate law, sanctions, carrier restrictions, or safety requirements.
3. Product Information
We aim to present each product with accurate images, title, variant, dimensions, material description, finish, included components, care guidance, availability, and current price. The description applicable to an order is the version displayed when the order is submitted, subject to correction of an obvious error.
Lighting, screen settings, camera exposure, viewing angle, and ordinary production variation may create minor visual differences. These do not permit us to supply a different product. If the delivered item is materially inconsistent with the listing, the customer should use the documented support and return process.
Words describing color or appearance do not automatically describe composition. A “gold-tone” item is not represented as solid gold, and a “pearl-style” or “glass-crystal” accent is not represented as a natural gemstone. Customers should rely on the specific listing and ask before ordering if a material or size is essential.
4. Prices, Offers, and Availability
The store displays the current item price and any applicable shipping or destination information available before order submission. A comparison price, reduction, set value, or promotional condition must reflect a genuine store offer. We do not authorize fabricated reference prices, false urgency, or concealed recurring commitments.
Product availability can change because of simultaneous activity, stock reconciliation, supplier updates, or inspection findings. Placing an item in a cart does not reserve it indefinitely. If an item cannot be supplied after submission, we may reject or cancel the affected item and notify you rather than substitute another product without consent.
5. Order Submission and Acceptance
Your submission is a request to purchase the selected products using the information shown. An automated acknowledgment confirms receipt of the request; it does not always mean the order has been accepted. Acceptance occurs when we confirm the order for fulfillment or dispatch, subject to applicable law.
We may reject or cancel an order for a genuine reason, including unavailable stock, an obvious listing error, suspected fraud, an undeliverable address, legal restriction, duplicate submission, security concern, or inability to complete delivery. When cancellation occurs, we will communicate the recorded status and complete any required reversal through the original checkout channel.
6. Customer Information
You must provide accurate, complete, and current contact and shipping information. Review the confirmation promptly. Contact customer care immediately if a correction is needed. We cannot guarantee a change after fulfillment or carrier processing begins.
You are responsible for maintaining access to the email address used for the order and for checking relevant service messages. Do not send passwords, government identifiers, health information, or complete financial-account details through customer-care email.
7. Fulfillment and Shipping
Normal transportation takes 3–7 days after dispatch. Dispatch and delivery are different events. The Shipping Policy explains address responsibility, tracking, customs, split shipments, delays, failed delivery, loss review, and transit damage.
Transportation estimates are not guaranteed appointments. Events outside reasonable control may cause delay. We remain responsible for communicating and providing remedies required by applicable law, but we do not promise control over customs authorities, weather, carrier networks, public emergencies, or incorrect customer-provided information.
8. Changes and Cancellation Requests
Send a change or cancellation request promptly to service@cozarelihome.com with the order reference. We will review it within the normal support process, but a request does not automatically suspend fulfillment. A change is only possible before the relevant step is completed.
If dispatch has already occurred, the customer may need to receive the parcel and follow the Return Policy. Refusing delivery without instruction can create extra delay or transportation cost and does not by itself guarantee a refund.
9. Returns and Refunds
Eligible return requests may be submitted within 30 calendar days after confirmed delivery. Items must meet the condition and hygiene requirements in the Return Policy. Contact us before returning anything and use the designated return destination.
Approved refunds are completed within 7–10 business days after approval. Additional posting time may depend on the original checkout channel or institution. This timeframe begins after approval, not when the customer first asks about a return.
Nothing in these Terms removes a mandatory remedy available for an item that is defective, incorrect, damaged in transit, or materially misdescribed.
10. Customer Care
Customer-care and after-sales inquiries are reviewed within 3 business days. Provide the order reference, a concise explanation, and relevant evidence. Repeated conflicting messages can slow the review. Customer care may ask reasonable questions needed to verify the order, understand the product condition, or protect information from disclosure to the wrong person.
11. Acceptable Transaction Conduct
You may not use the store for fraud, resale of counterfeit goods, testing stolen credentials, unauthorized access, sanctions evasion, harassment, or any unlawful purpose. You may not submit false damage evidence, return a substituted product, manipulate promotions, or interfere with inventory and checkout systems.
We may pause or cancel a suspicious transaction while reviewing available evidence. A security review does not authorize discrimination or remove rights required by law.
12. Intellectual Property
COZARELIHOME™ branding, original product copy, page design, graphics, photographs, and other store content are protected by applicable intellectual-property law. Purchasing a product does not transfer ownership of store content or grant a right to use the brand in advertising, resale listings, domain names, or social accounts.
Third-party names or technology remain the property of their respective owners. If you believe store content infringes a right, contact us with enough information to identify the work, location, ownership basis, and requested action.
13. Third-Party Services
The store relies on third parties for hosting, commerce functions, communications, analytics, advertising, fulfillment, and delivery. Their services may have separate terms and notices. We select providers for operational reasons but do not control every interruption or external website.
AppLovin may be used for advertising and campaign measurement as described in the Privacy Policy. Advertising content should correspond to the actual product page and must not contain misleading claims, false urgency, invented endorsements, or confusing interactions.
14. Disclaimers
To the fullest extent allowed by applicable law, the store and its content are provided on an “as available” basis. We do not promise uninterrupted access, error-free technology, or that every style will suit every customer. Product-specific written commitments and mandatory legal warranties remain applicable.
Jewelry care depends on material, finish, use, storage, exposure, and handling. General care guidance is not a guarantee of permanent appearance. Customers with a known sensitivity should rely only on verified material information and appropriate professional advice.
15. Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential loss arising from misuse, unauthorized alteration, avoidable address errors, or circumstances beyond reasonable control. Where liability cannot lawfully be excluded, it is limited only to the extent the law permits.
Nothing in these Terms excludes liability that cannot be excluded, including liability for fraud, intentional misconduct, or other protected matters under applicable law. Mandatory consumer rights take priority over a conflicting limitation.
16. Indemnity for Misuse
Where allowed by law, you agree to be responsible for loss reasonably arising from your unlawful use of the store, infringement of another person’s rights, fraudulent return, unauthorized account activity, or material breach of these Terms. This provision does not apply to loss caused by our own breach or to rights that cannot be waived.
17. Events Beyond Reasonable Control
Neither party is responsible for delay caused by an event beyond reasonable control when reasonable mitigation is used. Such events may include natural disaster, epidemic, conflict, government action, customs shutdown, carrier failure, utility interruption, cyber incident, or widespread network outage. This section does not cancel an obligation to communicate or provide a remedy required by law.
18. Governing Principles and Disputes
These Terms are governed by laws applicable to the operator at its registered location, without depriving a consumer of mandatory protections available in the consumer’s place of residence. Before starting formal proceedings, contact service@cozarelihome.com with a clear description and requested resolution so the matter can be reviewed.
If informal resolution is not possible, a dispute may be submitted to a court or authority with lawful jurisdiction. We do not require a customer to surrender a non-waivable right to contact a regulator or consumer-protection body.
19. Changes and Severability
We may update these Terms for operational, legal, security, or product changes. The new effective date will be shown. Changes do not retroactively remove rights already attached to an accepted order unless law permits and the customer agrees.
If one provision is unenforceable, the remaining provisions continue to the extent legally possible. A failure to enforce one provision once is not a permanent waiver.
20. Service Contact
Questions about these Terms may be sent to service@cozarelihome.com.