COZARELIHOME™ is operated by Shenzhen Yanjingrui Technology Co., Ltd. | Registered address: Room 2706B4N, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen.
Legal representative: Yan Yanxia | Customer care email: service@cozarelihome.com.
Effective date: September 29, 2026
Store and Product Information
1. What is COZARELIHOME™?
COZARELIHOME™ is the consumer-facing brand of an online women’s personal jewelry and accessory store operated by Shenzhen Yanjingrui Technology Co., Ltd. The collection may include necklaces, pendants, earrings, bracelets, bangles, rings, and closely related accessories.
2. Who is responsible for the store?
Shenzhen Yanjingrui Technology Co., Ltd. is the store operator. Yan Yanxia is the legal representative. The business identity at the top of this page should match the identity shown on the About Us, Contact Us, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use pages.
3. How should I read material descriptions?
Read the exact product page rather than assuming that a color name describes the underlying material. Terms such as “gold-tone,” “silver-tone,” “pearl-style,” or “glass-crystal” describe appearance or a specified component; they do not mean solid precious metal or natural gemstone unless the listing clearly says so and the claim is documented. If a material is important because of a known sensitivity, contact customer care before ordering and rely on verified specifications only.
4. Will the product look exactly like my screen?
We aim to use images that correspond to the offered product. Small differences can occur because of screen settings, lighting, camera exposure, viewing angle, and ordinary production variation. A small color difference is different from receiving the wrong product. If the design, variant, or included components materially differ from the listing, contact customer care with photographs.
5. How do I choose a size or length?
Use the measurements and size guidance on the specific product page. Compare those measurements with an item you already wear comfortably rather than relying only on general labels such as small or medium. Open rings and cuffs should not be repeatedly bent beyond their intended range. If size information is missing, ask us before ordering.
6. How should jewelry be cared for?
Unless an item’s listing says otherwise, remove jewelry before bathing, swimming, exercise, sleeping, household cleaning, or prolonged moisture exposure. Apply fragrance, lotion, hair products, and cosmetics before putting on the item. Wipe the piece gently after use and store it separately in a dry pouch to reduce friction and tangling.
Orders and Changes
7. How do I know that my order request was received?
After the store accepts the submitted order information, an electronic confirmation is normally sent to the email address provided. Review the product, variant, quantity, shipping address, and contact details promptly. A message being filtered into a spam folder does not change the submitted address or selected variant.
8. Can I change or cancel an order?
Send the order reference and requested change to service@cozarelihome.com as soon as possible. Changes are only possible before the relevant fulfillment step is completed. A request does not guarantee that dispatch can be stopped. If dispatch has already occurred, the Return Policy may apply after delivery.
9. What if a product becomes unavailable?
Inventory records can change because of simultaneous activity, inspection findings, or stock reconciliation. If an accepted item cannot be supplied, we may cancel that item or the affected order and notify you. We will not substitute a different design or variant without your agreement.
Shipping and Delivery
10. How long does transportation take?
Normal transportation takes 3–7 days after dispatch. This timeframe starts when the parcel is handed to the carrier, not when the order is first submitted. Destination conditions, customs review, weather, carrier disruption, public holidays, and incorrect addresses can extend the journey.
11. Will I receive tracking information?
Where tracking is available, the store sends or displays the carrier reference after dispatch. A tracking event may take time to appear after the label is created or the parcel changes carrier networks. Keep the shipping email until the order is complete.
12. What should I do if tracking says delivered but I cannot find the parcel?
Check the full address, mailbox, building reception, safe locations, household members, and any carrier notice. Then contact customer care with the order reference and tracking record. We may begin a carrier review. Report the issue promptly so available delivery records can be preserved.
13. What if the parcel or item arrives damaged?
Photograph the outer package, shipping label, internal protection, and affected item before discarding anything. Email the evidence and order reference. Do not continue wearing or altering a damaged item while the review is open. We will assess whether replacement, return, or another appropriate remedy applies.
Returns and Refunds
14. What is the return request period?
Eligible return requests may be submitted within 30 calendar days after confirmed delivery. The item must meet the condition rules in the Return Policy. Contact customer care before sending any parcel and wait for the written return instructions.
15. Can earrings be returned?
Unworn earrings may be eligible when all hygiene protection, seals, packaging, and components remain intact. Earrings that have been worn, inserted, or returned without required protection may be declined for hygiene reasons, except where applicable law provides a remedy for a defect or misdescription.
16. When is an approved refund completed?
An approved refund is completed within 7–10 business days after approval. Additional posting time may depend on the original checkout channel or institution. If the stated period has passed, contact customer care with the order and return references.
17. Are exchanges available?
Direct exchange availability depends on stock and fulfillment capability. The clearest route may be to return the eligible item and place a separate order for the preferred variant. Customer care will explain the available option after reviewing the request.
Support and Privacy
18. How quickly will customer care respond?
Customer-care and after-sales inquiries are reviewed within 3 business days. Send one complete message with the order reference and evidence. Repeated new threads for the same issue can make the history harder to follow.
19. How does the store use personal information?
The store uses information to operate the site, communicate, coordinate orders and delivery, provide support, maintain security, meet legal duties, and—where allowed—measure and improve marketing. The Privacy Policy explains the categories, recipients, retention approach, advertising partners, and available rights.
20. Is the store directed to children?
No. The store is intended for a general adult shopping audience and is not designed specifically for children. We do not knowingly use advertising tools to target children or intentionally collect children’s information through the store.
21. Where can I find the complete rules?
Use the dedicated Shipping Policy for transit matters, Return Policy for return eligibility and refund timing, Privacy Policy for data practices, Terms of Service for store transactions, and Terms of Use for website access. The short answers on this page do not replace the fuller terms.