COZARELIHOME™ is operated by Shenzhen Yanjingrui Technology Co., Ltd. | Registered address: Room 2706B4N, Building A, Ximen Zhengzhong Times Building, No. 89 Longcheng Avenue, Shangjing Community, Longcheng Street, Longgang District, Shenzhen.
Legal representative: Yan Yanxia | Customer care email: service@cozarelihome.com.
Effective date: September 29, 2026
1. Purpose and Scope
This Privacy Policy explains how Shenzhen Yanjingrui Technology Co., Ltd., operating under the COZARELIHOME™ brand, collects, uses, discloses, retains, and protects information when you visit the store, communicate with customer care, submit an order, receive delivery support, request a return, subscribe to messages, or interact with store advertising.
This policy applies to the online store and direct customer-care interactions controlled by the operator. A third-party website or service may have its own privacy notice. Following an external link does not make that third party’s practices part of this policy.
2. Information We May Collect
Depending on how you interact with the store, we may collect:
- Identity and contact information: name, email address, telephone number, delivery address, and billing contact details where relevant to the order record.
- Order and fulfillment information: products, variants, quantities, order reference, delivery instructions, shipment status, returns, refund status, and customer-care history.
- Communications: emails, form submissions, complaint details, photographs supplied for an issue, and other information you choose to send.
- Device and usage information: IP address, browser type, device type, operating system, approximate region derived from network information, pages viewed, referring source, interaction events, timestamps, and cookie or similar identifiers.
- Marketing choices: subscription status, consent records, opt-out preferences, and interaction with store messages or advertisements.
- Security information: activity used to detect abuse, protect accounts, prevent automated attacks, and maintain the reliability of the store.
Please do not place government identifiers, account credentials, health information, biometric information, precise geolocation, financial-account information, or the contents of private communications unrelated to your request into open store fields. We do not need such information for ordinary jewelry orders or customer-care questions.
3. Sources of Information
We may receive information:
- Directly from you when you browse, submit an order, subscribe, contact us, or request service.
- Automatically from your browser or device through necessary store technology and, where permitted, optional analytics or advertising technology.
- From the commerce platform, hosting provider, fulfillment partners, delivery carriers, customer-care tools, security providers, and other service providers assisting the store.
- From advertising and analytics partners when they provide campaign, attribution, or interaction information in accordance with applicable law and your choices.
4. Why We Use Information
We use information for specific operational purposes, including to:
- Display and maintain the store and its features.
- Record, verify, prepare, dispatch, and support orders.
- Send service messages, shipping updates, return instructions, and replies.
- Detect security events, prevent abuse, troubleshoot errors, and protect the store.
- Maintain records required for accounting, consumer protection, dispute handling, and legal compliance.
- Understand site use, measure campaign performance, improve content, and evaluate product interest.
- Send marketing messages where you have requested them or where another lawful basis applies.
- Respect consent, unsubscribe, opt-out, deletion, and other privacy choices.
- Establish, exercise, or defend legal claims and respond to lawful requests.
Where applicable law requires a lawful basis, the basis may include performing a customer-requested transaction, complying with law, protecting legitimate operational interests that do not override individual rights, or consent. You may withdraw consent for future processing where consent is the basis.
5. Cookies and Similar Technology
Cookies and similar local technologies may be used to keep the site functional, remember preferences, protect sessions, understand performance, and—where permitted—support analytics and advertising. Some technologies are necessary for core store functions. Others are optional.
Where applicable law requires consent, non-essential analytics or advertising technology should not activate until the required choice has been recorded. You can also use browser controls to delete or restrict cookies, though blocking necessary technology may affect site functions. A browser setting does not always communicate every legally recognized opt-out signal, so the store should also provide any required privacy-choice link or consent control.
6. Advertising and AppLovin Disclosure
COZARELIHOME™ may use advertising services to promote products and understand whether advertisements lead to genuine store visits or order activity. Where AppLovin advertising services are used, AppLovin may collect or receive device, browser, network, interaction, and campaign information for ad delivery, attribution, measurement, fraud prevention, service improvement, and related advertising purposes as described in AppLovin’s own notices.
We do not intend to send AppLovin sensitive personal information such as health data, biometric data, government identifiers, account credentials, private-message contents, precise geolocation, information about sex life or sexual orientation, or children’s data. We also do not use AppLovin services to target children.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy.
Your device or browser may provide advertising controls, and the store may provide a consent or privacy-choice control where required. Choices may apply to the device, browser, or identifier used when the choice is made. Clearing cookies or using another device may require you to renew the choice.
7. When Information May Be Disclosed
We may disclose relevant information to:
- Commerce and hosting providers that operate the storefront, order records, and technical infrastructure.
- Fulfillment and delivery providers that prepare parcels, create shipping labels, transport orders, and investigate delivery events.
- Customer-care and communication providers that help organize inquiries and send service messages.
- Analytics, security, and advertising providers, including AppLovin where its services are enabled, subject to applicable choices and contractual restrictions.
- Professional advisers where reasonably necessary for legal, compliance, audit, or dispute support.
- Government bodies, courts, regulators, or law-enforcement authorities when disclosure is lawfully required.
- A successor organization in a merger, restructuring, sale, or transfer involving the store, subject to applicable law and appropriate protection.
Service providers are expected to use information for the contracted purpose and to apply appropriate safeguards. We do not authorize a provider to use sensitive personal information for unrelated advertising.
8. Retention
We retain information for no longer than reasonably necessary for the purpose described in this policy, including fulfillment, support, returns, fraud prevention, legal compliance, tax and accounting records, dispute handling, and enforcement of agreements. Different categories have different retention periods.
When information is no longer required, we may delete, anonymize, or securely isolate it. A deletion request may not remove information that must be retained by law, is needed to complete an active request, protects the rights of another person, or is necessary to establish or defend a legal claim. Backup copies may remain for a limited period until the normal backup cycle replaces them.
9. International Handling
The operator is located in Shenzhen, and service providers may process information in other countries or regions. Privacy laws may differ between locations. Where a cross-border transfer requires safeguards, we seek to use an appropriate contractual, organizational, or legal mechanism. By itself, this paragraph does not reduce any mandatory right available in your jurisdiction.
10. Security
We use reasonable administrative, organizational, and technical measures intended to protect information against unauthorized access, alteration, disclosure, loss, or destruction. Measures may include access controls, encrypted transport, provider review, monitoring, and incident procedures. No internet transmission or storage method can be guaranteed completely secure.
You are responsible for protecting any account credentials and for using an email address you control. If you suspect unauthorized activity, contact us promptly without sending passwords or complete financial-account details.
11. Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or information about disclosure. You may also have a right to appeal a decision or complain to a competent privacy authority.
To submit a request, email service@cozarelihome.com with the subject Privacy Request. State the right you wish to exercise and the email address connected with your interaction. We may verify the request proportionately to prevent disclosure to the wrong person. Authorized-agent requests may require evidence of authority.
You may unsubscribe from marketing email through the link in the message or by contacting us. Service messages connected with an active order or request are not marketing messages. An opt-out applies prospectively and may take reasonable time to propagate through connected systems.
12. Children
The store is intended for a general adult shopping audience and is not designed specifically for children. We do not knowingly collect personal information from a child in a manner prohibited by applicable law, and we do not knowingly use AppLovin technology in connection with children. If you believe a child provided information improperly, contact us so that we can review and take appropriate action.
13. Policy Changes
We may update this Privacy Policy when store practices, providers, technology, or legal requirements change. The revised version will display a new effective date. If a change materially affects how previously collected information is used, we will provide any notice or choice required by applicable law.
14. Privacy Contact
Email privacy questions or requests to service@cozarelihome.com. Customer-care and after-sales inquiries are reviewed within 3 business days; legally prescribed privacy-response periods remain applicable where they differ.